Frequently Asked Questions

If you already have a customer number for the resellers portal, you can easily register for the online shop using the form on the homepage. After registering and confirming your e-mail, please allow our staff some time to check your details again and activate your account.

If you do not yet have a customer number, please feel free to contact us at haendlershop@bingenheimersaatgut.de with your full address, contact details and all relevant information about your company/project.

In the overview, you will find various options for presenting our products under the category "product display", such as the "tabletop display" or the "wooden hook rack" with space for 12 varieties or one of our themed ranges. The most commonly chosen option is the "display rack Single" with the matching "basic assortment" of our 41 most popular varieties.

We generally attend several trade fairs in the organic sector in Germany. Please find more information here.

As a manufacturer of organic products, we feel obliged to draw attention to the organic regulation and the necessity of organic certification for online sales. According to the EC Organic Regulation (EC-ÖKO-VO), online trading of organic products in Germany has been subject to inspection since 2008, as it takes place in distance-selling and without a direct sales transaction in the presence of the end consumer (e.g. in food retailing). The inspection requirement applies regardless of individual agreements and the composition of the customer base.
In addition, we would like to emphasise, as stated in our general terms and conditions, that in order to maintain quality and ensure the safe use of the seeds, we strongly advise against selling our products on online auction platforms and online marketplaces.

The price group (PG) is indicated on the front of each item in the top right corner. An overview of the corresponding retail prices (EVP) incl. 7% VAT
PG 1, 2, 3, 4, C, D, E
EVP excl. 7% VAT
EVP incl. 7% VAT
Ordering from abroad, you are exempt from taxes when providing your VAT number.

ALNATURA, Biogarten Handels GmbH, Biosano bvba, Bodan Verteilerdienst GmbH, Chiemgauer Naturkost GmbH, Dennree GmbH, E. L. D. GmbH, Grell Nachf. Naturkost GmbH, Local and Global, Naturkost West GmbH, Kornkraft Naturkost GmbH , Naturkost Elkershausen GmbH, Odin Groothandel bv, Ökoring Handels GmbH, Pax an GmbH, Rinklin Naturkost GmbH, Terra Naturkost Handels GmbH, Weiling GmbH

For spring, we offer one variety each of onion and garlic sets for resellers.
Pre-ordering starts in November, while stocks last. Based on previous experience, the stock is usually exhausted by the end of January. Delivery in week 8.

Onion sets 1 PU (U05) = 10 nets with 250g each
Garlic sticks 1 PU (U05) = 5 nets with 250g each

Important notes:

• Should be stored dry and at room temperature until planting
• Planting material cannot be dispatched with seeds and must always be sent separately. Within Germany, shipping costs of €7.65 will be charged even if ordered together. When ordering from abroad, the current daily rates of the shipping service providers apply.

IMPORTANT!

For better ventilation, please remove the shipping packaging immediately upon receipt so that moisture or condensation can dry quickly.

Quality preservation:

The onion sets have undergone a heat treatment as a preventative measure against possible fungal pests. The purpose of heat treatment is to significantly reduce fungal pressure. The onions are ventilated for three days with warm air at temperatures ranging from 40 °C to 42 °C. If you need to store the onions until planting, please ensure that they are kept dry and frost-free at a temperature of at least 18 °C with constant ventilation. This is the most reliable way to prevent premature sprouting.

Planting instructions for your customers:

Plant the bulbs as soon as possible after purchase, and store them in a dry place at room temperature until then. They should have a firm, dry outer skin, show no signs of rot or mould, and ideally, not have started sprouting. Plant them 5-10 cm apart in the row, with the pointed end facing upwards and the root end facing down, ensuring the tip is just visible above the soil surface.

We wish you and your customers a successful cultivation!

In autumn, we offer four different varieties of flower bulbs, packaged in sets of five bags with Euro perforation for professional display. Pre-orders can be placed starting in January, while stocks last. Delivery takes place in September.

Important information:

• Should be stored dry and at room temperature until planting
• Planting material cannot be dispatched with seeds, must always be sent separately. Within Germany, shipping costs of €7.65 will be charged even if ordered together.
• Individual varieties can be ordered separately!

Currently, we do not offer any planting material or young plants for resellers.

We offer various options for presenting goods, e.g. table displays and wooden merchandise stands. In doing so, we are supporting a public welfare project run by the carpentry workshop of the Lebensgemeinschaft Bingenheim, which employs people in need of care and crafts the merchandise stands for us as part of this care. For this reason, we do not offer racks free of charge, but we do pass them on at cost price. Of course, we could also include the value of the goods in our product range, but we prefer the path of cost transparency with the option of drawing attention to projects such as the one mentioned above separately.

In the download section, you will find proposed arrangements for the various product stands and displays.

After successful registration/login, you can download a complete list of our products with the corresponding EAN/GTIN numbers from our download section.

We offer around 180 varieties in colourful, illustrated packets for the retail trade.
Additional varieties from our catalogue can be ordered by specifying the article number and quantity in packagin units in the comments field. These packets do not include a product image, EAN/GTIN number, or Euro perforation.

Bulk quantities (10g, 250g, 1kg etc.) must be ordered separately via our general online shop. Availability and quantity-based graduated prices can be viewed directly; however, please note that trade terms are not offered for these.

Important note:

Due to the very different customer requirements, warehousing and dispatch for retailers are separated both spatially and logistically from warehousing and dispatch for end customers. We are therefore unable to offer cumulative dispatch, even for joint orders.

Feel free to contact us via email at haendlershop@bingenheimersaatgut.de. We will be happy to assist you.

Storage: Seeds should always be stored in a cool, dry and preferably dark place. Therefore, do not place your merchandise stand in direct sunlight!

Shelf life: In general, there is no best-before date for seeds, as their usability is not limited. How long and well they remain viable depends on the respective variety and storage conditions.

Germination capacity: The seed is tested by us at regular intervals and current values can be viewed online.

Once you have registered as a data customer free of charge, you will find article master data, product descriptions and images for downloading or importing on DataNature in German  (https://datanature.de/de-de/datenabnehmer/ ). High-resolution individual photos of varieties, as well as additional logistical data, are available upon request via email: haendlershop@bingenheimersaatgut.de.

All products that we offer for retail stores are provided with a Euro perforation for hanging on the display rack. If you also order products from our main catalogue, we are happy to offer you adhesive hooks made of cardboard (partially plastic), which can be attached to the top of the packet. You can also order this item VH35 via the comment box or under the "Sales aids" section at a price of €1.90 per 10 pieces.

The column "Last order" provides an indication until what date orders are recommended, two weeks thereafter the sowing season for this variety has passed. However, you are obviously welcome to re-order all varieties throughout the year, provided they are available.

When logged into the resale shop, you can view our recommendations for the latest possible reorder date in the "Reorder By" column. Two weeks after this date, the sowing season for the respective variety will end. Of course, you are welcome to reorder any available variety from us all year round.

For ecological reasons, we do not offer to take back unsold goods. Since we exclude chemical processing, returned seeds would require extensive diagnostic testing to meet our quality standards. Alternatively, we would have to discard the seeds, thereby wasting all the resources used in their production.

We place great importance on consistent and fair terms for all retailers, which is why we offer everyone the same trading conditions. Regardless of the size of your business or the quantity of your order, we generally do not offer any special conditions or discounts.

Subsequent changes to the order are only possible in exceptional cases. If you wish to add items to your current order, we recommend contacting us as soon as possible by telephone or email at haendlershop@bingenheimersaatgut.de. Please understand that this may no longer be possible depending on the processing status of your order.

Typically, your orders are processed on the same day and handed over for shipping. Depending on the availability of individual items and the total quantity, most orders for resellers are shipped within 3 business days. On the day after shipping, you will receive a shipping notification (with tracking), and we no longer have any influence on the duration of the delivery time. Please note that due to the high volume of orders, there may be delays in processing, especially during the months of January to March.

We do not have a minimum order quantity. All our products are offered in packaging units (PU), as is customary in the trade. This automatically results in a minimum purchase quantity per item.
•    Seed packets: 1 PU = typically 5 packets; for promotional items, in exceptional cases 20 packets (N20)
•    Seed boxes: 1 PU = 3 boxes (N03)
•    Onion set: 1 PU = 10 nets of 250g each (U05)
•    Garlic set: 1 PU = 5 nets of 250g each (U05)

For your first order, we kindly request prepayment. After that, you can conveniently pay by invoice with net payment within 30 days. Please understand that we do not offer payment by direct debit, PayPal, or credit card for resellers. All prices listed are exclusive of VAT.

Germany:

Free shipping for orders above €200. For orders under €200, a net shipping fee of €7.65 applies.

For display stands, expansion walls, table displays, onion crates, hook rails and planting materials, an additional €7.65 applies per item.
 

International:

Shipping costs for orders with a delivery address outside Germany will be calculated based on the actual costs incurred.

We kindly ask you to report any faulty deliveries immediately, no later than three working days after receiving the goods. If your customers approach you with complaints of any kind, you are welcome to refer them to us and we will take care of the next steps directly.